These Terms of Service (“Terms”) govern your access to and use of WarpSend (“the Service”). By creating an account or using the Service you agree to these Terms. If you do not agree, please do not use the Service.
1. The Service
WarpSend provides high-speed file transfer software, including device-to-device transfer, share-link delivery, and folder sync. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice when possible.
2. Your account
You must provide accurate and complete information when you sign up. You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Notify us at security@warpsend.io if you suspect unauthorized access. You must be at least 16 years old to use WarpSend.
3. Acceptable use
You agree not to use the Service to:
- Transfer or store unlawful, infringing, or harmful content (including child sexual abuse material, malware, or content that violates intellectual property rights).
- Distribute spam, phishing, or other deceptive content.
- Bypass storage limits, speed limits, or other Service safeguards.
- Reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent allowed by law.
- Resell, sublicense, or repackage the Service without our written permission.
We may suspend or terminate accounts that violate these rules, without prior notice if necessary.
4. Your content
You retain ownership of all files and data you transfer or store with WarpSend (“Your Content”). We do not claim any rights to Your Content. You grant us only the limited license needed to operate the Service — for example, to relay files between your devices and to deliver them to share-link recipients you specify.
We do not access, read, or analyze Your Content except where:
- You explicitly request support that requires it (and only with your consent),
- It is technically necessary to operate the Service (for example, measuring storage size to enforce quotas), or
- It is required by law.
5. Free and paid plans
WarpSend offers two independent products: WarpShare cloud file sharing and collection, and UDP endpoint transfer speed. You may subscribe to either one on its own, and cancel either without affecting the other. They renew on their own dates and are invoiced separately. Prices are stated in U.S. dollars. The rate you sign up at is the rate you keep until you change plans.
WarpShare is billed by upload volume: uploading uses the monthly allowance, which resets at the start of each billing period. Deleting content early does not return allowance already used, and downloads are never counted. Keeping content online beyond the included window is charged separately. For billing purposes, 1 GB means 1,000,000,000 bytes. Multiple recipients and repeat downloads do not add download or egress fees. Separate UDP endpoint transfers do not incur charges based on transfer volume.
Free tier
The Free tier is provided free of charge and without commitment. Free WarpShare includes an upload allowance of 200 GB per monthly billing period. Uploads pause once the allowance is used, and no overage is ever charged. Deleting content early does not return allowance. Free share links are held to the included 7-day retention window and cannot be extended. Free UDP endpoint transfer speed is limited to 100 Mbps and to 5 endpoints, and endpoint capacity cannot be increased on the Free tier.
WarpShare sharing and collection subscription
The paid WarpShare sharing and collection plan costs $9 per monthly billing period and includes 1,000 GB of uploads under the current launch offer, or 250 GB once the offer ends. A subscription keeps the amount that was included when it started. Uploads beyond the included amount are charged at $0.10 per GB. The $9 base fee is charged in advance for the period ahead, and usage beyond the included amount is billed in arrears for the period just closed. Billing periods follow the subscription anniversary date. The usage amount shown before billing is an estimate.
The upload charge covers the first 7 days a file stays online. On the paid plan a link may be kept online for up to 90 days; the days past that first week are charged at $0.07 per GB per month, billed only for the days the content is actually available, so deleting content early stops further charges but does not refund days already elapsed. Retention may be changed after a link is published, within the 90-day limit. WarpShare browser downloads have no plan-imposed speed cap or egress fee. WarpShare does not require a UDP transfer speed subscription.
UDP endpoint transfer speed subscription
The paid UDP endpoint transfer speed tiers are Starter at $49 per month (up to 500 Mbps), Pro at $99 per month (up to 1,000 Mbps), and Max at $199 per month (no speed limit at all — Max is uncapped and can exceed 1 Gbps where your network allows). Every tier, including Free, includes 5 endpoints. Additional endpoint capacity is charged per endpoint-month: $8 on Starter, $15 on Pro, and $30 on Max.
Endpoint capacity is billed on the capacity you purchase, not on the number of machines you actually run — if you purchase capacity for six endpoints and run five, you are charged for six. To reduce the charge, lower the capacity figure on the Billing page. Capacity is billed by the day, so a change made part-way through a period is charged only for the remaining days.
Shuttle fallback on endpoint transfers requires a paid UDP speed tier.
Billing and payment
Invoices are settled automatically against the payment method you provide. If a payment fails, you have a 7-day grace period, during which service continues in full. After the grace period the account is blocked and downgraded to the Free tier, which is held to the 7-day retention window.
Cancellation
You can cancel either subscription from the Billing page. Cancellation takes effect at the end of the current billing period, and paid access continues until then. Usage from that closing period remains payable and is invoiced after the period ends; no further base fee is charged. Cancelling a paid speed tier requires first reducing the organization to 5 enabled endpoints and endpoint capacity of 5.
Refunds
Subscription fees are charged for a billing period and are not refundable once that period has begun. Cancelling stops the next renewal; it does not refund the current period.
Billing errors are always corrected. If you were charged twice for the same period, charged after a valid cancellation, or charged an amount that does not match the rates published on our pricing page or stored with your subscription, contact us and we will refund the difference. This is not discretionary and is not subject to the limits below.
Outside of billing errors, we may issue a refund as a goodwill measure at our sole discretion. Where we do, it is subject to all of the following:
- The request is made to support@warpsend.io within 14 days of the charge.
- It applies to the first charge of a new subscription, not to a renewal.
- One refund per organization in any 12-month period.
- Usage-based amounts already incurred are never refundable — WarpShare upload volume beyond the included amount, retention days already served, and additional endpoint capacity, bill for a resource that was already provided.
- We may decline, or refund only in part, where the period in question was substantially used.
We may decline a request, and may suspend or terminate an account, where refunds are sought repeatedly or where a pattern of subscribing, consuming the service, and requesting a refund suggests the mechanism is being used to obtain the Service without paying for it.
If you believe a charge is wrong, please contact us before disputing it with your card issuer. A chargeback raised without contacting us first may result in the account being suspended while the dispute is resolved.
Nothing in this section limits any rights you have under consumer protection law that cannot be excluded by agreement.
Evaluation access
The Free tier is available indefinitely and is not a time-limited trial. For a production-scale evaluation we may, at our discretion, grant an organization temporary additional capacity — a higher transfer speed tier, or additional WarpShare data allowance. Any such grant is time-limited, may be reduced or withdrawn at any time, and creates no entitlement to continued access, to a renewal, or to any particular price. When a grant ends, the organization returns to the plans it is actually subscribed to.
6. Termination
We may suspend or terminate your account if:
- You materially breach these Terms.
- You use the Service in a way that creates legal, financial, or operational risk for us.
- We are required to do so by law.
If we terminate without cause, we will provide reasonable notice and a way to export your data. You may delete your account at any time from the account settings. After deletion, we retain only the minimum data needed for legal compliance, as described in our Privacy Policy.
7. Intellectual property
WarpSend, the WarpSend logo, and the WarpDirect, WarpSync, and WarpShare names — together with all related marks and content — are owned by us or our licensors. The Service is licensed, not sold; we grant you a limited, non-exclusive, non-transferable license to use it under these Terms.
8. Privacy
Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the data practices described there.
9. Disclaimers
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties — express or implied — including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or perfectly secure. You are responsible for keeping your own backups of important data.
10. Limitation of liability
To the maximum extent permitted by law:
- We will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data loss.
- Our total liability for any claim arising out of or related to the Service is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim or (b) US$100.
Some jurisdictions do not allow these limitations; in those jurisdictions our liability is limited to the maximum extent permitted.
11. Indemnification
You agree to defend and indemnify us against any third-party claim arising from Your Content, your violation of these Terms, or your unlawful use of the Service.
12. Changes to these Terms
We may update these Terms from time to time. If we make a material change, we will notify you by email or in-app notice at least 14 days before it takes effect. Your continued use of the Service after the change means you accept the updated Terms.
13. Governing law
These Terms are governed by the laws of Taiwan, R.O.C., without regard to conflict-of-laws rules. Any dispute arising out of or related to these Terms or the Service will be resolved in the courts located in Taipei, Taiwan.
14. Contact
Questions about these Terms? Contact us at legal@warpsend.io.